Refund policy

REFUND POLICY

We offer a 14-day money-back guarantee from the date you receive your order.

ELIGIBILITY
Items must be:
- Unworn and unused
- In original packaging
- With all tags attached

NON-RETURNABLE ITEMS
- Sale or clearance items
- Gift cards

HOW TO RETURN
Email bamcollectivellc@gmail.com with your order number to initiate a return.
Include your order number and reason for return.

REFUND PROCESSING
Refunds are processed within 5-10 business days after we receive and inspect your return.
Refunds will be issued to your original payment method.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or we made an error.

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MEDICAL DISCLAIMER

Our products provide athletic support and cushioning during physical activity. They are NOT intended to diagnose, treat, cure, or prevent any medical condition or injury.

Our products may help reduce impact during exercise, but individual results vary. Consult a healthcare professional before use if you have existing knee injuries or medical conditions.

Customer testimonials represent individual experiences. Results may vary.